Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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prasanna
Level 7

"Eros Now" app crashing soon after launch on Roku Premium+

Using

Roku Premium+;  Model 4630X

Software version: 9.4.0 Build42000-29

I bought a premium subscription to an "Eros Now" and installed their app supported on this Roku platform.  After login in using email/password, I cannot launch the channel. It is crashing immediately after launch. It works fine on desktop, phone but not on Roku.

To troubleshoot, I removed this "Eros Now" channel, restarted Roku, and installed it again but with no success. I have not tried the factory reset as I have configured many other apps for payments and personalization. Please help. 

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1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: "Eros Now" app crashing soon after launch on Roku Premium+

@prasanna

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Eros Now support here: https://erosnow.com/contact

Thanks,
Danny

Danny R.
Roku Forum Moderator
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