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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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enfolder
Level 7
‎12-01-2019 12:24 PM

"Could not add Xfinity"

I have a Roku 3500 that seems to work fine with Sling TV. I am trying to download the Xfinity Streaming Beta channel, but I get the error "Could not add 'Xfinity Streaming Beta'". How do I troubleshoot this?

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2 Replies
RokuDanny-R
Roku Employee
Roku Employee
‎12-03-2019 03:22 PM

Re: "Could not add Xfinity"

Hi,

Thanks for the inquiry.

The most likely reason you cannot add the Xfinity Streaming Beta channel is that your Roku device does not support the channel.

For more information regarding compatible Roku devices, visit the Xfinity support page here: Xfinity Stream App on Xfinity TV Partner Devices FAQs


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Nedqadams
Level 7
Sunday

Re: "Could not add Xfinity"

My roku is listed as supported on the support page but the app does not show up. 

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