Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

"Could not add Xfinity"

I have a Roku 3500 that seems to work fine with Sling TV. I am trying to download the Xfinity Streaming Beta channel, but I get the error "Could not add 'Xfinity Streaming Beta'". How do I troubleshoot this?

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Roku Employee
Roku Employee

Re: "Could not add Xfinity"


Thanks for the inquiry.

The most likely reason you cannot add the Xfinity Streaming Beta channel is that your Roku device does not support the channel.

For more information regarding compatible Roku devices, visit the Xfinity support page here: Xfinity Stream App on Xfinity TV Partner Devices FAQs


Danny R.
Roku Forum Moderator
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