Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

"Could not add 'HBO GO'. Error"

trying to install HBO GO, and keep getting the following... "Could not add 'HBO GO'. Error" Anyone know how to resolve this so I can install it?

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Level 19

Re: "Could not add 'HBO GO'. Error"

Where are you located?
See if anything on this HBO GO page helps:
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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