Channels & viewing

[ksipe]

Problem began 4/7/22 after software update was installed.

Model   3810X - Roku StreamingStick+

Software veresion 11.0.0 build 4168-50

This is the second day without access to TV.  Have tried all suggestions, ie. restart, remove unused apps, etc

[RokuDanny-R]

Hi everyone,

Thanks for the posts.

If you have not already, can you please provide me with the following information:

-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)

Once we have this information, we will be able to assist you further.

Thanks,
Danny

[Rando55]

3920X Roku Premier 

YH008K853059

K440A8853059

11.0.0 build 4168-91

[julieeinarson]

Same problem, tried all the recommended fixes, streaming channels won't work and cannot be re-added. 

[Cindynels]

Model 4800x-roku ultra

Serial # x010008cm1mu

software 11.0.0•build4172-c2

Device ID S02A208CM1MU

[Mcapps]

Model: 3941RW - Roku Express 4K+

Serial Number: X016006MCSLV

Software Version: 11.0.0 • build 4168-CR

Uptime: 12 minutes

Roku support: roku.com/support

Device ID: SOAH219MCSLV

Network name: carlisle

IP address: 192.168.99.5

Wireless MAC address: 20:EF:BD:53:F9:D0

Please someone help!! I'm so frustrated. I love Roku and this is actually my 3rd Roku device in our house, I have not had any issues before until now. Happened out of the blue! Every channel says it needs to be "reinstalled to the network" I have updated, reset, and unplugged everything. I have read that changing the theme and screen saver helps but it won't let me even try to do that! I'm at my wits end and need help! Please and thank you!

[RokuMary-F]

Hi everyone,

Thanks for providing the information needed! We'll go ahead and send this over to the Roku team for an investigation. We'll get back to you once we have an update available I'll be sure to let the Community know.

We appreciate your patience while we investigate this issue.


Best regards,
Mary

[Kahaleakeakua]

Same problem.  Did a system and modem reboot 5x, software updates both in regular and secret menu, network connection reset, and finally factory reset twice.

There has to be a solution somewhere.

[Kahaleakeakua]

Roku device model: Roku TV
-serial number: YK00YY504070
-device ID: 0D705Y504070
-software OS/version: 11.0.0 • build 4173-AL

[RokuMary-F]

Hi @Kahaleakeakua,

Thanks for continuing to share what you're observing and providing information. 
Our team has continued investigating the issue and is hoping to have a further resolution soon. We'll get back to you once we have an update available I'll be sure to let the Community know.
Please be aware that we are actively monitoring and investigating the discussions on this thread. Thanks again for your continued patience.


Best regards,
Mary