Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

noAuthz error message

I have had our Roku for a while and have never had a problem.  Suddenly we were locked out of our Apps.   Bravo, TLC Go, to name a few.  It keeps saying noAuthz for the error code.  We tried linking and unlinking like the forums said to do and it didn’t work.  We’ve tried everything and nothing has worked!  This seems to be a common problem for Roku. 

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Roku Employee
Roku Employee

Re: noAuthz error message

@5family5fun 

Thanks for the post.

Are the channels that you are experiencing this issue authenticated by your TV or cable subscription provider? If this is the case, you may need to re-authenticate your account information.

We would first recommend try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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