Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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shellys
Level 7

no hdmi audio with amazon prime only

I've been lurking on the forum for some time now and thank everyone for the helpful information.

I have the Roku hdmi running straight to my tv and the optical audio running to my audio receiver. I do not have any audio on my tv via hdmi with amazon prime. There is audio on the tv with netflix and all of my other video streaming channels. Only amazon prime has no sound.

So it seems that it is not a problem with my hdmi cable or the Roku box.

I do have 5.1 sound via the optical outlet on my Roku which runs to my audio system so I can listen to the amazon prime movies through the audio system but not through my tv.

Video is perfect with amazon prime as with all the other channels on my box.

Any suggestions?

Thanks.

Shelly
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12 Replies
philsoft
Level 8

Re: no hdmi audio with amazon prime only

"shellys" wrote:
I've been lurking on the forum for some time now and thank everyone for the helpful information.

I have the Roku hdmi running straight to my tv and the optical audio running to my audio receiver. I do not have any audio on my tv via hdmi with amazon prime. There is audio on the tv with netflix and all of my other video streaming channels. Only amazon prime has no sound.

So it seems that it is not a problem with my hdmi cable or the Roku box.

I do have 5.1 sound via the optical outlet on my Roku which runs to my audio system so I can listen to the amazon prime movies through the audio system but not through my tv.

Video is perfect with amazon prime as with all the other channels on my box.

Any suggestions?

Thanks.

Shelly


If this is with 5.1 content on Amazon, then it may be that your TV can not decode the 5.1 stream.
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shellys
Level 7

Re: no hdmi audio with amazon prime only

Thanks for your input. I was under the impression that the 5.1 audio was being converted to 2.0 to the tv from the Roku box. I also thought that my Netflix movies were 5.1 yet played through the tv.

I now realize that it is my newer Roku 2 box in another room plays Netflix 5.1 but my original first generation Roku box in the den only does 2.0 from Netflix. That's why the audio comes through the hdmi to the tv from Netflix.

The other 5.1 content that comes through the tv through hdmi is from my Dish hd receiver that does output a DD/PCM (analog audio) audio stream at the same time.

I checked with some 2.0 movies in Amazon prime, like Nell, and these did indeed play through the tv.

You are absolutely correct. thank you.

Shelly
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Re: no hdmi audio with amazon prime only

Netlfix streams find over 5.1 from Roku Xs but I had to switch Amazon prime movies to stereo for their to be sound.
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__5
Level 7

Re: no hdmi audio with amazon prime only

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stratcat96
Level 7

Re: no hdmi audio with amazon prime only

"reckelator2000" wrote:
Netlfix streams find over 5.1 from Roku Xs but I had to switch Amazon prime movies to stereo for their to be sound.


not all movies from Amazon are in 5.1, only the HD ones that note Surround sound is available. If the movie you are streaming from Amazon is in stereo only, you won't get any sound unless the Roku is set to stereo.
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philsoft
Level 8

Re: no hdmi audio with amazon prime only

"stratcat96" wrote:
"reckelator2000" wrote:
Netlfix streams find over 5.1 from Roku Xs but I had to switch Amazon prime movies to stereo for their to be sound.


not all movies from Amazon are in 5.1, only the HD ones that note Surround sound is available. If the movie you are streaming from Amazon is in stereo only, you won't get any sound unless the Roku is set to stereo.


I don't think that is correct. I have my Roku set to 5.1 and I get sound on stereo only titles.
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hozedhead
Level 7

Re: no hdmi audio with amazon prime only

Are any shows or movies on Prime available in 5.1 and how can I find out?
Roku Express 3900RW software v8.10
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socantra
Level 7

Re: no hdmi audio with amazon prime only

"hozedhead" wrote:
Are any shows or movies on Prime available in 5.1 and how can I find out?

http://www.amazon.com/gp/video/ontv/faq
Please attempt to maintain a thin veneer of civility.
Remember, you are speaking to strangers on the internet,
not your own family at home.
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hozedhead
Level 7

Re: no hdmi audio with amazon prime only

I don't think they have any titles that stream 5.1 unless you pay for a rental. Does the Roku have to be set to HD in order to see this stuff? I get nothing but the MPAA rating in SD.
Roku Express 3900RW software v8.10
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