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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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artesiax3
Level 7
‎03-05-2020 07:30 AM

no full length movies

As of 3/4/20, my Roku Channel doesn't play full-length movies. Movie length varies by title but they are all under 1 hour. What happened?

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RokuDanny-R
Roku Employee
Roku Employee
‎03-06-2020 03:31 PM

Re: no full length movies

@artesiax3 

Thanks for the inquiry.

Can you please explain what you are experiencing? Have you tried playing a movie and seeing what happens?

Please keep us posted and we will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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artesiax3
Level 7
‎03-07-2020 08:52 AM

Re: no full length movies

Hi,

I see that all of the movies in each category aren't full length. Some are 20, 30, up to 50 minutes plus a few seconds. When I clicked on to a few of them they only lasted the stated time on the screen as listed above. I tried uninstalling and reinstalling the app and it's the same thing.  We have 3 televisions with the Roku streaming stick all with the same problem.

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