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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Bandafay
Level 7
‎04-12-2020 11:20 PM

network error only on roku chanel. all other apps work and roku chanel used to work.

network error only on roku chanel. all other apps work and roku chanel used to work.  I've had the Roku on this smart TV for over a year with no issues. I can use all the other apps, YouTube, Netflix, Amazon etc. But when trying to browse the Roku channels it gives a network error but when I check the network it's connected and signal is strong.

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RokuDanny-R
Roku Employee
Roku Employee
‎04-27-2020 08:57 AM

Re: network error only on roku chanel. all other apps work and roku chanel used to work.

@Bandafay 

Thanks for the note.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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