Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Brayleejo11
Level 7

netflix on roku is saying I have a unblocker or proxy and I need to turn

I have contacted Netflix and they say it is my network but that can’t be right if the network works on my phone but not my tv

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2 REPLIES 2\
renojim
Community Streaming Expert

Re: netflix on roku is saying I have a unblocker or proxy and I need to turn

Do you have an unblocker or proxy?  Are you using a VPN?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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makaiguy
Community Streaming Expert

Re: netflix on roku is saying I have a unblocker or proxy and I need to turn

I just read THIS ARTICLE, which says Netflix has recently initiated an attempt to block people sharing passwords or using a VPN to get around geographical restrictions.  Unfortunately it is also blocking many legitimate users.

A quote from the article:

"Netflix is aware of the situation and is urging users to contact their ISPs.
...
We’re not sure what, exactly, contacting the ISP will do to remedy the situation, but perhaps the ISPs will reset the user’s IP address to one that isn’t registered as a VPN address. Eventually, Netflix will have to figure this situation out — and quickly."
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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