Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

netflix and prime video won't open.

netflix and prime won't open.  Click on icon and it just goes back to home screen.

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Level 11

Re: netflix and prime video won't open.

Both are working fine for me.

Which model Roku are you using, and what is your location?

Roku 3500X
Roku 4400X
Roku 4661X
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