Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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acooley1952
Level 7

my roku wont let me add prime video to my screen

my roku wont let me add prime video to my screen

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2 Replies
renojim
Level 21

Re: my roku wont let me add prime video to my screen

What's the model number of the Roku and where are you located?  If it's an old model it many not support it and if you're not in a region where Amazon supports it on Roku then you may not be able to get it.

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makaiguy
Level 21

Re: my roku wont let me add prime video to my screen

"Prime Video is available for Roku 2 (except for models 2720x and 27020EU), Roku 3 (except for model 4230x), Roku Express, Roku Express+, Roku Streaming Stick (except for models 3400x, 3500x and 3500EU), Roku Streaming Stick+, Roku Premiere, Roku Premiere+ and Roku Ultra as well as Roku TVs."

Source: https://www.rokuguide.com/channels/prime-video

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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