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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Joy2935
Level 7
‎05-26-2020 03:33 PM

my nick app keeps crashing on my roku box.

I've reset the roku itself, removed and added the channel and cut the power. Help what can i do to get it from crashing. Oh i also tried on another roku box same result. Other channels work fine

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3 Replies
makaiguy
Level 21
‎05-26-2020 09:30 PM

Re: my nick app keeps crashing on my roku box.

When reinstalljng a channel, it's best to restart your Roku between uninstalling and reinstalling to be sure all vestiges of the old installation are cleared from memory.
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amandariznikove
Level 7
‎02-09-2021 09:23 AM

Re: my nick app keeps crashing on my roku box.

I've had the exact same issue. Both with Nick Jr and Nickelodeon. Have you found a solution? We may just stop using the app. 

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RokuDanny-R
Roku Employee
Roku Employee
‎02-09-2021 09:31 AM

Re: my nick app keeps crashing on my roku box.

@amandariznikove

Thanks for the post.

If you are unable to resolve the issue after following the steps provided by @makaiguy, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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