Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

multiple emails and premium channels

New to Roku and have a question. We have several Roku devices in our home. We also have a vacation cabin that has its own Roku. The Home Rokus use my wife's email, while the vacation home was orignally set up using my email. 

Now, suppose we wanted to subscribe to a premium channel, such as Starz, on our home Roku. 

If we later want to add the Starz channel at the vacation cabin, will we be charged a second time, since we have a different email address? 

Should all Roku devices always use the same email?

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2 Replies
Level 19

Re: multiple emails and premium channels

Subscribe to a 3rd party channel like Starz directly with the channel's website, not via the Roku. This way the subscription is not tied to a particular Roku account. Use whichever email you prefer when setting up the subscription. Install the channel's Roku app on your various Rokus. On each of them go into the channel app and log on using the email address and password you established with that channel. You'll have to do this on each device.
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Level 21

Re: multiple emails and premium channels

Most premium channels have independent logins, so you can use whatever credentials you have on any Roku, regardless of the user account itself. But it does depend on the channel, and how their access is configured. For some channels that use your existing TV provider for access, you often have to be connected to their Internet service. I have never subscribed to Starz, so I have no idea how it authenticates. But if you have to enter a user name (usually email address) and password, it will probably work at the second location without a problem, assuming you aren't required to be on a particular Internet service. 

Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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