Help

Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
barra0cv
Level 7
‎01-08-2021 12:19 PM

locast identifying wrong city...

i have locast on my roku app. 3 days ago it would not identify my city as an option. i have been making donation payments to be able to watch my channels without being interrupted . for 4 months , having no issues , all of a sudden my city of indianapolis  is not in the selected area for service.  it is in the selected area because i can pick this app up on my cell phone.  i have to cast it to my tv.   i have contacted locast support and all they tell me is the my ip address is wrong.  i know it is not wrong........ any ideas???/

0 Kudos
Reply
1 Reply
Strega
Level 12
‎01-08-2021 07:57 PM

Re: locast identifying wrong city...

Did they tell you which IP-> physical address service they use?

Out of curiosity, I just tried my IP on 3 of them.  Two were correct, but the other was off by over 1000 miles.

 

 

0 Kudos
Reply