Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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SergioS
Level 7

la app no esta disponible en mi pais, al estar "login" no puedo agregar canales

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Hemos adquirido en dispositivo ROKU en Uruguay, hemos seguido los pasos para su instalacion, pero no logramos entoncrar canales, como Amazon Prime, DirecTV GO, F1, etc.  Para instalar Disney plus, tuvimos que conseguir un código, agradecemos nos indiquen como agregar estos canales.

La app ROKU inc no esta disponible para Uruguay.

desde ya muchas gracias por su ayuda. 

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DBDukes
Community Streaming Expert

Re: la app no esta disponible en mi pais, al estar "login" no puedo agregar canales

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Roku is available and supported in several regions. The rest of the world in which Roku isn't support we shall call Rest Of The World (ROTW).

When an app developer makes an app, the developer determines a couple of different things: what devices are supported, and where the app is supported.

Regarding what devices are supported, they can say "no" to the old 3500 Stick, for instance, or to the 3700 Express, or to any device they decide isn't sufficient to effectively run their app.

The developer can also pick the region in which the app is supported. If they say only the US, they pick that. If they say US and Canada, they pick that. If they say everywhere Roku is supported, they pick all the regions except ROTW. If they want to support the entire planet, they also pick ROTW.

So, the developer can choose to allow the app to be installed outside Roku supported areas. Only, they then assume the responsibility for it working; Roku doesn't support anything in an unsupported area, by definition. Depending on local laws, or companies fears of changes to laws, or fears of silly but expensive lawsuits, more and more companies choose to not support ROTW. Amazon hasn't for years. Many others are the same way now.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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DBDukes
Community Streaming Expert

Re: la app no esta disponible en mi pais, al estar "login" no puedo agregar canales

Jump to solution

Roku is available and supported in several regions. The rest of the world in which Roku isn't support we shall call Rest Of The World (ROTW).

When an app developer makes an app, the developer determines a couple of different things: what devices are supported, and where the app is supported.

Regarding what devices are supported, they can say "no" to the old 3500 Stick, for instance, or to the 3700 Express, or to any device they decide isn't sufficient to effectively run their app.

The developer can also pick the region in which the app is supported. If they say only the US, they pick that. If they say US and Canada, they pick that. If they say everywhere Roku is supported, they pick all the regions except ROTW. If they want to support the entire planet, they also pick ROTW.

So, the developer can choose to allow the app to be installed outside Roku supported areas. Only, they then assume the responsibility for it working; Roku doesn't support anything in an unsupported area, by definition. Depending on local laws, or companies fears of changes to laws, or fears of silly but expensive lawsuits, more and more companies choose to not support ROTW. Amazon hasn't for years. Many others are the same way now.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Keka_262
Level 8

Re: la app no esta disponible en mi pais, al estar "login" no puedo agregar canales

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Hola, también vivo en Uruguay y logramos instalar Disney plus con el código, pero a partir de ayer no pudimos verlo más...el canal fue eliminado. ¿Les pasó lo mismo?

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RokuMary-F
Roku Employee
Roku Employee

Re: la app no esta disponible en mi pais, al estar "login" no puedo agregar canales

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Thanks for reaching out, @Keka_262.

Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. 
For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region.
Regards,
Mary

 

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Matidelo
Level 7

Re: la app no esta disponible en mi pais, al estar "login" no puedo agregar canales

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Buenas!!estuve intentando instalar la app de HBO max en mi Roku Express pero no se encuentra en la tienda. Me comuniqué con el soporte de HBO y un agente hizo de todo para tratar de solucionarlo sin resultados. Me dijo que HBO max si está disponible en LATAM y que el problema de que no apareciera en la tienda de Roku, va más allá de ellos. O sea que el problema estaría en el SO de Roku que excluye a determinados países de soporte, por ej. Uruguay, dejando a muchos usuarios con un dispositivo que no se aprovecha al 100%... Sería bueno que  la gente de Roku escuché a estos usuarios y diera alguna solución!!