Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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2076jrod
Level 7

issues with blim subscription thru my cable provider

I have a subscription with Blim thru my cable provider. When I tried to access my subscription thru my Roku tv its not giving the option to access my subscription thru my cable provider instead its asking me to subscribed directly thru the Blim provider. I contacted the service provider Blim and my cable provider as well and they both stated its an issue with the Roke platform that is not giving me the option to subscribe thru my cable provider. FYI just to let u know that the first time i downloaded Blim on  my Roku tv which is the TLC smart tv i was able to do it successfully but afer a few months later which is recently it logged me out of my subscription and I am no longer able to access it. So Im guessing perhaps there was an update software or an update in the Roku platform that is no longer giving us the option or making the TLC Roku tv compatible with the Blim application. Can u please assist us with this issue please. Blim is a Mexican application I am currently in Mexico and we really need your help to address and resolve this issue thank u in advance for your assistance. Any questions or doubts regarding my post please feel free to reach out to me.

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3 REPLIES 3\
RokuKariza-D
Roku Employee
Roku Employee

Re: issues with blim subscription thru my cable provider

Hey @2076jrod

Thanks for letting us know about the issue you're experiencing.

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > Power > System restart > Restart.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Let us know if this works for you!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Jesus5
Level 7

Re: issues with blim subscription thru my cable provider

Roku tv C247X
Número de serie X00100FJ6W07
ID del dispositivo SO 3T811J6W07
Versión del software 10.5.0 compilación 4174-94
No me da opción para entrar con provedor al canal blim le agradecería me resuelvan este problema gracias.

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RokuDanny-R
Roku Employee
Roku Employee

Re: issues with blim subscription thru my cable provider

@2076jrod 

If you are unable to resolve the issue after following the steps that @RokuKariza-D has provided, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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