Channels & viewing

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estillcrew
Newbie

invalid mvpd/requestor combination

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I have been able to watch lifetime for months, but it suddenly stopped. I am in the middle of a season of a show, and when it goes to the next episode, it says invalid mvpd/requestor combination". What does this mean and how do I fix the issue so I can continue watching this show? I am not having this issue with any other channel. Thank you.

1 Solution

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RokuDanny-R
Retired Moderator

Re: invalid mvpd/requestor combination

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@estillcrew

Thanks for the inquiry.

For more information about that channel's error messages and functionality, you'll want to contact Lifetime support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Lifetime support here: https://support.mylifetime.com/hc/en-us
 

Thanks,
Danny

Danny R.
Roku Community Moderator

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8 REPLIES 8
RokuDanny-R
Retired Moderator

Re: invalid mvpd/requestor combination

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@estillcrew

Thanks for the inquiry.

For more information about that channel's error messages and functionality, you'll want to contact Lifetime support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Lifetime support here: https://support.mylifetime.com/hc/en-us
 

Thanks,
Danny

Danny R.
Roku Community Moderator
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Re: invalid mvpd/requestor combination

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I'm getting this on the History channel and I can't figure out how to fix it.  This error code won't let me watch shows I have watched in the past.

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renojim
Community Streaming Expert

Re: invalid mvpd/requestor combination

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@findingmyzen, make sure you check for updates from Settings->System->System update->Check now.

If you're only having a problem with one particular channel/app the usual thing to try is:

  • Remove the channel - highlight it on the Home Screen and choose Remove channel
  • Restart your Roku - unplug the power or restart it from Settings->System->System restart or Settings->System->Power->System restart if it's a RokuTV (do not skip this step!)
  • Add the channel again from Streaming Channels
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inaleab
Newbie

Re: invalid mvpd/requestor combination

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We're having the same problem with the History channel.  We watch it all the time and suddenly it says "invalid mvpd/requestor combination"    I tried removing the channel, restarting Roku and adding the channel but that didn't fix it.  Anyone have any other solutions?

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RokuDanny-R
Retired Moderator

Re: invalid mvpd/requestor combination

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@inaleab

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact History support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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DJS1
Newbie

Re: invalid mvpd/requestor combination

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OK, having the same invalid requestor error message on the History channel.  I understand that this may not be an issue with Roku but has anyone heard a solution from History Channel on what the fix is?  I too have deleted the app, restart, reload the app and checked for updates and no luck.

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RokuKarla
Retired Moderator

Re: invalid mvpd/requestor combination

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Hello @DJS1

Thanks for reaching out to the Roku community!

In some cases, removing the affected channel and then re-installing it may help. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > System restart > Restart.

For detailed instructions, refer to this Support link: How to resolve a channel playback issue 

Let us know how it goes!



Regards,
Karla

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2Blessed
Newbie

Re: invalid mvpd/requestor combination

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I went to settings and signed out of provider and repeated the sign in process and it worked. 

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