Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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estillcrew
Level 7

invalid mvpd/requestor combination

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I have been able to watch lifetime for months, but it suddenly stopped. I am in the middle of a season of a show, and when it goes to the next episode, it says invalid mvpd/requestor combination". What does this mean and how do I fix the issue so I can continue watching this show? I am not having this issue with any other channel. Thank you.

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RokuDanny-R
Roku Employee
Roku Employee

Re: invalid mvpd/requestor combination

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@estillcrew

Thanks for the inquiry.

For more information about that channel's error messages and functionality, you'll want to contact Lifetime support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Lifetime support here: https://support.mylifetime.com/hc/en-us
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: invalid mvpd/requestor combination

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@estillcrew

Thanks for the inquiry.

For more information about that channel's error messages and functionality, you'll want to contact Lifetime support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Lifetime support here: https://support.mylifetime.com/hc/en-us
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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findingmyzen
Level 7

Re: invalid mvpd/requestor combination

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I'm getting this on the History channel and I can't figure out how to fix it.  This error code won't let me watch shows I have watched in the past.

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renojim
Community Streaming Expert

Re: invalid mvpd/requestor combination

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@findingmyzen, make sure you check for updates from Settings->System->System update->Check now.

If you're only having a problem with one particular channel/app the usual thing to try is:

  • Remove the channel - highlight it on the Home Screen and choose Remove channel
  • Restart your Roku - unplug the power or restart it from Settings->System->System restart or Settings->System->Power->System restart if it's a RokuTV (do not skip this step!)
  • Add the channel again from Streaming Channels
Roku Community Streaming Expert

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inaleab
Level 7

Re: invalid mvpd/requestor combination

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We're having the same problem with the History channel.  We watch it all the time and suddenly it says "invalid mvpd/requestor combination"    I tried removing the channel, restarting Roku and adding the channel but that didn't fix it.  Anyone have any other solutions?

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RokuDanny-R
Roku Employee
Roku Employee

Re: invalid mvpd/requestor combination

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@inaleab

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact History support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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