Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

iPlayer ver 3.4 not loading after Roku ver 9.3.0 update!

Since the Roku system updated to ver 9.3.0 build 4170 on the 5 June 2020 on my Express, BBC’s IPlayer ver 3.4 build 91000074 has failed to load. I’ve checked for Roku system updates and IPlayer updates daily since without any sign of updates to resolve the problem. I even tried deleting and reinstalling iPlayer without any success. 

Any meaningful news or updates from the Roku or iPlayer developers would be nice?!

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4 Replies
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Level 16

Re: iPlayer ver 3.4 not loading after Roku ver 9.3.0 update!

I saw this, but it doesn't give anymore information:

https://www.bbc.co.uk/iplayer/help/issues/bbc-iplayer/roku-loading

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Level 10

Re: iPlayer ver 3.4 not loading after Roku ver 9.3.0 update!

no issues with Fire TV sticks, so must be either a roku specific bug, or roku pulling support

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Level 7

Re: iPlayer ver 3.4 not loading after Roku ver 9.3.0 update!

So based on that link (thanks @renojim) it seems to be a BBC app problem. It’s been down for about 3-4 weeks now. Are there really that few users affected?!

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Level 7

Re: iPlayer ver 3.4 not loading after Roku ver 9.3.0 update!

BBC I player has stopped working today across multiple Roku devices in my houise

Anyone know what the problem is ?  

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