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jjlothin
Level 7

iPlayer subtitles - Roku Streambar?

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I have had a Roku 2 for several years, and I've just realised that it doesn't seem to be possible to access BBC iPlayer subtitles with it - there just aren't the relevant buttons on the remote to select the 'S' symbol.

Does anyone know if this is possible on the Roku Streambar? If so, I'd be happy to make the upgrade. (I realise that subtitles may not be necessary with the Streambar, but actors mumble so much these days I wouldn't want to take a chance!)

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RokuDanny-R
Roku Employee
Roku Employee

Re: iPlayer subtitles - Roku Streambar?

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@jjlothin

Thanks for the inquiry.

Have you tried enabling the Roku closed caption feature during playback by pressing the * and selecting the appropriate options? If you are trying to access the subtitles through the channel directly, you'll want to contact iPlayer support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach iPlayer support here: https://www.bbc.co.uk/iplayer/help/
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: iPlayer subtitles - Roku Streambar?

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@jjlothin

Thanks for the inquiry.

Have you tried enabling the Roku closed caption feature during playback by pressing the * and selecting the appropriate options? If you are trying to access the subtitles through the channel directly, you'll want to contact iPlayer support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach iPlayer support here: https://www.bbc.co.uk/iplayer/help/
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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jjlothin
Level 7

Re: iPlayer subtitles - Roku Streambar?

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Not sure who adopted this as a 'solution', as it certainly hasn't solved anything for me!

Thanks for your response, but yes, I have tried the * on my (current) Roku 2, and no options whatsoever come up.

And I've now also looked at the iPlayer 'support' site - which gives no support whatsoever!

What I'd like to know is simply whether, if I upgrade to the Streambar, I'm still going to have this problem - i.e. Roku + iPlayer = incompatible (on the subtitle front at least).

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