Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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kathy-013
Level 7

iHeart radio doesn't launch

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I've been having issues with iHeart Radio launching on my ROKU Express+.

IHeart has been working great until yesterday. When I hit the channel key the screen switches to iHeart for several seconds and then the screen returns to the channel selection page.

I have tried resetting the ROKU, unplugging/replugging the ROKU and removing the iHeart channel and reinstalling the channel.

Any suggestions??

Thanks.

1 Solution

Accepted Solutions
AlexG
Level 8

Re: iHeartRadio Crashing

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Problem is resolved. Just do a software update to get the iHeartRadio patch.

View solution in original post

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20 Replies
Krissann
Level 7

Re: iHeart radio doesn't launch

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Same here for all 5 TVs 😔 Must be a internal issue.
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Serena_S
Level 7

Re: iHeart radio doesn't launch

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I tried it this morning and I get the same response as you..

I have tried researching online about the issue and can't find anything...

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Da1ga2
Level 7
Iheart radio app returns to homescreen without playing. Rebooted & reloaded app and Roku several times. Same issue on roku premier. Iheart acct is still active
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chuck13072
Level 7

Re: Iheart

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I'm having same issue, did same steps, does this on two different roku devices.  Iheart radio is working on my laptop, just not on roku devices.

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Qlash
Level 7

Re: Iheart

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Same problem. I can open the iHeart app, but as soon as I select a station, iHeart shuts down and returns to the Roku home screen.
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chuck13072
Level 7

Re: Iheart

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And this is what was happening yesterday as well. This is my same issue. Doesn't matter what station you choose, same thing happens.

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Denderson
Level 7

Re: iHeart radio doesn't launch

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Same exact problem with iHeart on all of my ROKU devices and I have tried and failed with the exact same possible solutions. I guess we're dead in the water until it gets fixed.

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A-Scott144
Level 7

Re: Iheart

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I have the same problem with a ROKU2 box onDec 2 2019 at 11:00AM thru now Central Time.

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AlexG
Level 8

iHeartRadio Crashing

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iHeartRadio stopped working 2 days ago (Nov 30, 2019) on all 3 of my Roku units. When I select any station, the app crashes and sends me back to the Roku home screen. Rebooting the devices, along with deleting and reinstalling the iHeartRadio app has made no difference.

I've checked to ensure my Roku units are updated, and each is showing version 9.2.0 (builds vary between devices). iHeartRadio works every place else, such as on my computer’s internet browser and on my android cell phone.

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