Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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lbmartin
Level 7

http://go.roku.com/channelsignup is incorrectly redirecting to https://www.roku.com/legal

Trying to get FOX Sport channel working and roku is saying go to http://go.roku.com/channelsignup.  When you attempt to go there, it redirects to https://www.roku.com/legal which is of no help.

12 Replies
RokuTannerD
Level 19

Re: http://go.roku.com/channelsignup is incorrectly redirecting to https://www.roku.com/legal

Hi there, 

 

You'll want to review the URL that is displayed on screen inside that channel when trying to authenticate the channel with your TV provider from inside the channel's own settings, and use that web address. That doesn't appear to be the correct URL. 

Thanks for letting us know about the other website issue though, we'll share this feedback with the team. 

 

Please keep us posted. 

 

Thanks,

Tanner

 

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denzelhenderson
Level 7

Re: http://go.roku.com/channelsignup is incorrectly redirecting to https://www.roku.com/legal

How do we activate fox sports channel?

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Ss4
Level 7

Re: http://go.roku.com/channelsignup is incorrectly redirecting to https://www.roku.com/legal

6zcxwhz

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Binky
Level 7

Re: http://go.roku.com/channelsignup is incorrectly redirecting to https://www.roku.com/legal

Hi, Tanner:

I’m here for the same reason lbmartin started this thread in the first place: I signed up for the BBC channel inside the Roku app, and am trying to use the BBC app now so I’ll have a playlist/queue, and the BBC app is telling me to go to the same /channelsignup which takes me to legal docs which have nothing whatsoever to do with what I’m trying to accomplish (which is to use the BBC app henceforth to view the Beeb and not the Roku app).

lb started this thread at the start of February of 2020, and you responded positively, saying you’d alert the devs to the problem, at the time. (Akshully, the problem is simply one of interface; the site builders need only to replace the incorrect URL with the correct one. It’ll take all of five minutes allowing for a cup of coffee and a restroom break.)

So it’s been more than ten months since this started, and given it’s a five-minute solution and should have been repaired by the second week in March, it’s unfortunate that here I am ten months later, logging in to search for this problem (which is currently plaguing me 😕) and given the lack of a post about a resolution, it looks as if I won’t have satisfaction tonight.

(With my TV, I mean.)

Do us a favor and forward this to the concerned party, please? It’s been a minimum of ten months that people have suffered with this (sooo easily-fixable!) problem, and it’s about time it was fixed so folks can find the shows they wanna watch that they spotted last week.

Thanks very much, stay healthy and safe, and merry Christmas (to lb, too; may Santa bring you patches for all your software problems!) to you and the rest of Roku.

Binky

HALOXDdeeznutz
Level 7

Re: http://go.roku.com/channelsignup is incorrectly redirecting to https://www.roku.com/legal

Thus is the Problem noted when trying to access the TCL channel 

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BillDad
Level 7

Re: http://go.roku.com/channelsignup is incorrectly redirecting to https://www.roku.com/legal

Same with my adult movie channel.

Tags (3)
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RokuDanny-R
Roku Employee
Roku Employee

Re: http://go.roku.com/channelsignup is incorrectly redirecting to https://www.roku.com/legal

@BillDad

Thanks for the post.

Can you please specify the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Binky
Level 7

Re: http://go.roku.com/channelsignup is incorrectly redirecting to https://www.roku.com/legal

What part of “[This link] takes you to [wrong page] isn’t clear? Please see my post above for the same thing spelled out even more clearly.

If you’re still having a problem understanding, tell us what it is you don’t understand so we can clear it up. Better yet, click the link and then note where it takes you.

On second thought, in case you can’t find my post above, I’m pasting it into this message so you can’t get lost:

——-

I’m here for the same reason lbmartin started this thread in the first place: I signed up for the BBC channel inside the Roku app, and am trying to use the BBC app now so I’ll have a playlist/queue, and the BBC app is telling me to go to the same /channelsignup which takes me to legal docs which have nothing whatsoever to do with what I’m trying to accomplish (which is to use the BBC app henceforth to view the Beeb and not the Roku app).

lb started this thread at the start of February of 2020, and you responded positively, saying you’d alert the devs to the problem, at the time. (Akshully, the problem is simply one of interface; the site builders need only to replace the incorrect URL with the correct one. It’ll take all of five minutes allowing for a cup of coffee and a restroom break.)

So it’s been more than ten months since this started, and given it’s a five-minute solution and should have been repaired by the second week in March, it’s unfortunate that here I am ten months later, logging in to search for this problem (which is currently plaguing me 😕) and given the lack of a post about a resolution, it looks as if I won’t have satisfaction tonight.

(With my TV, I mean.)

Do us a favor and forward this to the concerned party, please? It’s been a minimum of ten months that people have suffered with this (sooo easily-fixable!) problem, and it’s about time it was fixed so folks can find the shows they wanna watch that they spotted last week.

Thanks very much, stay healthy and safe, and merry Christmas (to lb, too; may Santa bring you patches for all your software problems!) to you and the rest of Roku.

——-

If this is confusing, please tell us exactly which part is confusing you so we can help you to understand. TL;DR: There’s a link which goes to the wrong page, and it’s been a problem for about a year.

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bobmorning
Level 7

Re: http://go.roku.com/channelsignup is incorrectly redirecting to https://www.roku.com/legal

same issue, I go to the go.roku.com/channelsignup and get sent to a legal page with all the Terms of Service and other legal docs.

How about fixing this pronto!!

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