Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

hbo max

My provider, xfinity, now gives one a choice between hbo max and netflix at the same cost. I currently receive hbo max on my roku. I also pay 12.99 for netflix. Can I discontinue netflix no my roku and sign up for it on with xfinity and still receive hbomax on my rok7 at no additional cost?

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Level 16

Re: hbo max

HBO Max and Netflix are two completely different services. Sometimes, if you subscribe through a 3rd party like Comcast or Roku instead of directly with the service, it will only work on that particular device (Roku or X1.) I would STRONGLY recommend, unless you are getting a special deal, to just subscribe directly with HBO Max and Netflix and you can then just sign in on ANY device that supports them.

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