Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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allenhh
Level 7

freeview play not working on ITV hub,more4,my 5

Using freeview play,  channel 4, ITV hub, My5 uktvplay, will not play videos, the ads play then I get an error message "somethings gone wrong etc". Have done a factory reset, changed logins nothing seems to work.

BBC i player works and disney+

Any Ideas?

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3 REPLIES 3\
RokuKariza-D
Roku Employee
Roku Employee

Re: freeview play not working on ITV hub,more4,my 5

Hi @allenhh

Thanks for the post.

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
     
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
       
  2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
     
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
     
    • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

Let us know if there's any difference after.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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rosetta
Level 7

Re: freeview play not working on ITV hub,more4,my 5

I get the same issue. I have also tried removing/add the channels and a factory reset but the issue persists, Any further suggestions?

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RokuKariza-D
Roku Employee
Roku Employee

Re: freeview play not working on ITV hub,more4,my 5

Hey @rosetta

Thanks for letting us know all that you've done.

Channels on Roku are maintained by the channel developer themselves. We suggest reaching out to the channel developer's support team to report the issue and for further help. There's likely an issue within that specific channel that needs to be addressed with an update from them.

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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