Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

free trial not working

I tried to sign up for the free trial and it says I can't sign up now try back later. I really wanted to watch HBO. How can this be corrected?

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4 Replies
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Level 19

Re: free trial not working

@tamietam Thanks for reaching out. Where are you trying to sign up for a free trial? Which channel are you trying to sign up within?

Have you logged into your Roku account at my.roku.com and updated your payment method again? We'd recommend verifying the account your device is linked to in Settings>System>About, then log into the account and update your payment method. Once you've done this, restart your device, then try subscribing again. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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Highlighted
Level 7

Re: free trial not working

Hi,

I have tried signing up on my TV and online, neither way would allow me to sign up for the HBO trial or any of the other trials either for that matter.

 

Thank you,

Tamie

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Highlighted
Level 7

Re: free trial not working

I updated all of my info and it's still not working

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Highlighted
Level 19

Re: free trial not working

@tamietam Which streaming channel are you trying to sign up for a free trial for? Is this inside The Roku Channel? Do you see an error message on screen or what is occurring when you try to subscribe? With more information, we can continue assisting you from there. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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