Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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fitrunner13
Level 7

Re: Fox News Free Preview Keeps Expiring After Login and Uninstall/Restart

I followed the instructions to reset it and got everything taken care of.  

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rpcurt
Level 7

Fox News Free Preview Keeps Expiring After Login and Uninstall/Restart

We had the same problem but solved it.  If you have Xfinity first click the Xfinity tile on Roku.  Then go to Fox News.

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SBHorton
Level 7

Re: free preview keeps expiring on FoxNews app.

I just got this roku and it’s happening to me too. I watch fox regularly. Help us resolve this issue please

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Donteach
Level 7

Re: Fox News Free Preview Keeps Expiring After Login and Uninstall/Restart

I have Verizon Fios any help here. 
I have done all you all have suggested. Uninstalled the channel reinstall

log on to my provider, enter code. 
this thread is getting long. 
Anyone to specifically get back to me 

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januarie
Level 7

Re: Fox News Free Preview Keeps Expiring After Login and Uninstall/Restart

If it's any consolation, Amazon Fire Stick has the same "Fox News Expired" issue. 

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makaiguy
Community Streaming Expert

Re: Fox News Free Preview Keeps Expiring After Login and Uninstall/Restart

It has been reported that this can be caused by the internet browser you are using storing the login information in its cookies for foxnews and/or in it's browser history.  As a result it gets you into the same already expired trial.  When this happens, clearing the cookies for Fox News and your browser history before logging into Fox News has been reported to prevent the problem.

If you don't know how to clear cookies and browser history, try using a different browser that would not have this information stored.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
30A
Level 8

Re: Fox News Free Preview Keeps Expiring After Login and Uninstall/Restart

Thank you @makaiguy clearIng the browser history and signing in again worked for us.

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makaiguy
Community Streaming Expert

Re: Fox News Free Preview Keeps Expiring After Login and Uninstall/Restart

I've not had to try this myself so it's good to hear it works. Thanks for reporting back -- so many people don't.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
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Telegrammy
Level 7

Re: free preview keeps expiring on FoxNews app.

Same thing happening all of a sudden in MA, your Fox News free preview has expired

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jrseattle
Level 7

Re: free preview keeps expiring on FoxNews app.

I am having this problem on October 25, 2020.

Just started today.

Tried the solution here but problem persists.

Any other suggestions?

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