Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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MrTulipToes
Level 7

Re: Fox News Free Preview Keeps Expiring After Login and Uninstall/Restart

Roku device model 3920RW
-serial number YHOO1D473421
-device ID JF2941473421
-software OS/version 9.3.0 • build 4194-91

**Update: When I uninstall Fox News and reinstall it, it finally lets me log into my network provider (Cox) and it works with no issue until she tries to watch Fox News on the Roku in her bedroom, then it does the free preview expired thing and I have to uninstall/reinstall and log in again, then if she wants to watch it in the living room after watching it in her bedroom, I have to do the uninstall/reinstall/login thing again. I don’t want to have to do that everytime she switches which Roku she wants to watch it on.

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janets99
Level 7

Re: Fox News Free Preview Keeps Expiring After Login and Uninstall/Restart

I just installed my new Roku Premier, and have the same problem with the Fox News Channel.  Serial Number:  YH003H893735

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RokuDanny-R
Roku Employee
Roku Employee

Re: Fox News Free Preview Keeps Expiring After Login and Uninstall/Restart

@MrTulipToes 

Thanks for the information.

I have passed it along to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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rpcurt
Level 7

Re: Fox News Free Preview Keeps Expiring After Login and Uninstall/Restart

Same exact problem....Does Roku have something against Fox News?

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tROuBle27
Level 7

Re: Fox News Free Preview Keeps Expiring After Login and Uninstall/Restart

Model: Roku 3930x Roku Express

serial number: X00400NM9751

Software version: 9.3.0 build 4194-AE

device ID: S008207M9751

I hope that was enough to get it to work.

 

Thanks,

tROuBle

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rpcurt
Level 7

Re: Fox News Free Preview Keeps Expiring After Login and Uninstall/Restart

Not sure what that means

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fitrunner13
Level 7

Re: Fox News Free Preview Keeps Expiring After Login and Uninstall/Restart

I have been experiencing the same issue.  Here are my specifics:

3920X - Roku Premiere

YH001L081888

K42031081888

9.3.0 build 4194-91

Version 3.14 build 91420201210

Tracker ID 88-421-575

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30A
Level 8

Re: free preview keeps expiring on FoxNews app.

What did you do?  Did it just simply start working again? Two weeks and still the same issue for us.  Arrggghhhh!

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Sassafras
Level 7

FOX NEWS LIVE ASKING FOR A NEW CODE AFTER 3 MINUTES

My Roku device has suddenly cutting me out of Fox News Live after 3 minutes of viewing. 

It asks me to go to foxiness.com/connect and enter a code.

I do not have cable TV

How can I resolve this

Can someone help me please?

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K59
Level 7

Re: Fox News Free Preview Keeps Expiring After Login and Uninstall/Restart

So what is the status on this problem RokuDanny-R? 

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