Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Harbisgirl
Level 8

Re: free preview keeps expiring on FoxNews app.

Keeps happening to us, too. It will play for a few minutes and then stop, saying "Free Preview Expired". Very annoying.

NEOCEN
Level 7

Re: Fox News Free Preview Keeps Expiring After Login and Uninstall/Restart

Same problem. Enter my code from Dish, nothing happens. I delete the Fox News app, restart the Roku, download the app, watch for a few mins for free, then enter the code onto Fox's website, says success, but the Roku screen stays on Free Preview Expired. Please help!

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LukeRDavis
Level 7

Re: Fox News Free Preview Keeps Expiring After Login and Uninstall/Restart

Same situation. I have removed it, restarted it, and installed it. I get the app, go to settings, log in provider, and then it seems to work until I click on a live stream, and then it loads, and the brings me back to where i was before I clicked a live stream, telling me to login to a TV provider.

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GoddessDaphnie
Level 7

Re: Fox News Free Preview Keeps Expiring After Login and Uninstall/Restart

I'm gaving the exact same issue. There are NO otjer apps doing it. Only Fox. Interesting isn't it?

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K59
Level 7

Re: Fox News Free Preview Keeps Expiring After Login and Uninstall/Restart

Same here and there aren’t any replies on how to fix it. 

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NEOCEN
Level 7

Re: Fox News Free Preview Keeps Expiring After Login and Uninstall/Restart

Unbelievable that Roku hasn't fixed this issue.

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2130
Level 7

Re: free preview keeps expiring on FoxNews app.

Happening to us in Oregon, since 10-7-20. Free trial expired on Foxnews....

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jeffreydwalter
Level 8

Re: free preview keeps expiring on FoxNews app.

Fox is working again for me as predicted.

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ormom8
Level 7

Re: free preview keeps expiring on FoxNews app.

Was it needing a live TV subscription through your internet provider or was it censorship related?

RokuDanny-R
Roku Employee
Roku Employee

Re: Fox News Free Preview Keeps Expiring After Login and Uninstall/Restart

Hi everyone,

Thanks for the posts regarding the issue you are experiencing.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

Once we have this information we will be able to pass it along to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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