Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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wilhaucks4
Level 7

fox sports go app not working on any of my roku devices

I am trying to follow the St. Louis Cardinals on foxsportsgo on my Roku. i have two Roku tvs and the app isn't working on either one. i have uninstalled, reinstalled and still not working. The app loads, but when i choose an event, i get the a message that says "Something went wrong - Encountered an unrecoverable error playing this video. please try again later" the app is working on my phone. Any suggestions welcomed Angela W.

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5 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: fox sports go app not working on any of my roku devices

@wilhaucks4

Thanks for the post.

After removing the channel, have you made sure to restart your Roku device before adding the channel back again?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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wilhaucks4
Level 7

Re: fox sports go app not working on any of my roku devices

yes, i disconnected from the power source for more than a minute.  When i reconnected, the device "rebooted", but the app still will not load any event

 

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wilhaucks4
Level 7

Re: fox sports go app not working on any of my roku devices

I also just went back and uninstalled, did a system restart thru the menu, and reinstalled.  still not working

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DBDukes
Level 14

Re: fox sports go app not working on any of my roku devices

[removed]

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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PHRED96
Level 1

Re: fox sports go app not working on any of my roku devices

I can't get any programming either. It looks like you need a cable provider service account. I only use Roku and UTUBE TV streaming services. Fox Sports Go / Bally wants more.

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