Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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wilhaucks4
Level 7

fox sports go app not working on any of my roku devices

I am trying to follow the St. Louis Cardinals on foxsportsgo on my Roku. i have two Roku tvs and the app isn't working on either one. i have uninstalled, reinstalled and still not working. The app loads, but when i choose an event, i get the a message that says "Something went wrong - Encountered an unrecoverable error playing this video. please try again later" the app is working on my phone. Any suggestions welcomed Angela W.

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8 REPLIES 8\
RokuDanny-R
Roku Employee
Roku Employee

Re: fox sports go app not working on any of my roku devices

@wilhaucks4

Thanks for the post.

After removing the channel, have you made sure to restart your Roku device before adding the channel back again?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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wilhaucks4
Level 7

Re: fox sports go app not working on any of my roku devices

yes, i disconnected from the power source for more than a minute.  When i reconnected, the device "rebooted", but the app still will not load any event

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wilhaucks4
Level 7

Re: fox sports go app not working on any of my roku devices

I also just went back and uninstalled, did a system restart thru the menu, and reinstalled.  still not working

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DBDukes
Community Streaming Expert

Re: fox sports go app not working on any of my roku devices

[removed]

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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PHRED96
Level 7

Re: fox sports go app not working on any of my roku devices

I can't get any programming either. It looks like you need a cable provider service account. I only use Roku and UTUBE TV streaming services. Fox Sports Go / Bally wants more.

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RokuMary-F
Roku Employee
Roku Employee

Re: fox sports go app not working on any of my roku devices

Hi @PHRED96,

Thanks for getting in contact.

Please be noted that FOX sports Go or Fox sports, requires a cable or satellite subscription and you must have a TV provider and use your TV provider credentials to authenticate FOX sports Go or Fox sports in order to stream and access the content. 

Check out this link for more info: https://channelstore.roku.com/details/28f9ccfd17ecb42e9815fc15826f5762/fox-sports-go

Please let us know if there's anything else we can help you with.

Thanks,

Mary

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wilhaucks4
Level 7

Re: fox sports go app not working on any of my roku devices

I have a cable subscription and have already logged into that. All my other apps work using my cable subscription, including other fox apps

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RokuMary-F
Roku Employee
Roku Employee

Re: fox sports go app not working on any of my roku devices

Hi @wilhaucks4,

Thanks for the note.

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1.Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2.Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3.Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.
You can reach them here: https://www.foxsports.com/supports/contact-us

Thanks,

Mary

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