Channel Issues & Questions

[Upsetcustomer]

I payed for both and received neither evidently they crashed but yet we were still charged? Why is there not a customer service contact phone number? 

[Argonzales283]

Exactly.  Same thing happened to me. This service is terrible. How can you depend on this.  It’s done this twice to me and charged me.  Once I purchased the fights it did not allow me to stream.  I got a message stating “your country does not support this option”. 

[Applerk]

Same boat here.  Find the live chat customer service link on the Roku service page. This will allow you to put in a refund request. The agent was not able to provide much more info other than "It has been forwarded to our refund dept for further review". I guess we will wait and see what happens. 

[RokuDanny-R · Accepted solution]

Hi everyone,

Thanks for the posts.

As @Applerk mentioned, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

[Upsetcustomer]

DONE THIS NO REPLY BACK! GREAT CUSTOMER SERVICE NOT! THE JOKE IS ON ME THIS TIME! BEAWARE OF THIS COMPANY SELL YOU A SERVICE BUT DON'T FOLLOW THRU!