Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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NathanCa81
Level 7

epix add on not working

I did an EPIX on The Roku Channel trial,its listed under my supscriptions and I have the app for epix on roku channel as well epix being on the roku channel.However when I click on any movie from epix instead of the play option it brings a start your 30 day free trial.,then when I click on that it says you are already subscriped to this channel. So I am basically subscribed but can't actually watch any shows or movies from this add on.

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3 Replies
RokuMary-F
Roku Employee
Roku Employee

Re: epix add on not working

Hi @NathanCa81,

We appreciate your post regarding the issue your experiencing.

Could you please verify if the issue you are running into is when you're accessing the content of Epix standalone or through The Roku channel?

Please be noted that existing subscriptions from The Roku channel cannot be used to view premium content on a Standalone channel or directly from the publisher.

Please keep us posted if you need further assistance or clarification.

Thanks,

Mary

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SteadyBuild
Level 7

Re: epix add on not working

Every time I try to watch a show it goes to the it tells me to log in. When I go to log in it tells me I already have an account. I just want to watch EpixNow. Which I am paying for. What must I do?

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renojim
Level 21

Re: epix add on not working

@SteadyBuild, read the post above yours from @RokuMary-F and let us know if that has any bearing on your issue.

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