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sushe
Level 7

email offer not showing up in offers

I'm getting a special offer via email to try discovery+.  When I click on the link it takes me to my special offers but no discovery+.  So how do I get this offer?

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RokuMary-F
Roku Employee
Roku Employee

Re: email offer not showing up in offers

Hi @sushe,

Welcome to the Roku Community!

We would like to understand your concern better. 

A few questions here to better understand what you're experiencing: Are you referring to this Discovery + offer: Enjoy a 30-day trial of discovery+ when you buy and activate an eligible Roku streaming device. | Ro... or does the offer is directly from the channel partner?

You may also reach our Roku support at https://support.roku.com/contactus and our team will gladly assist you with this matter.

Please keep us posted.

Regards,
Mary

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sushe
Level 7

Re: email offer not showing up in offers

It's an email directly from Roku so I'm assuming it's the offer you mentioned.  I did purchase a new Roku TV this week.  When I click on the link provided in the email it takes me to a page of offers but no mention of this one.

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RokuMary-F
Roku Employee
Roku Employee

Re: email offer not showing up in offers

Thanks for the information. @sushe.

For these issues, kindly reach out to our Account-Billing support team at https://support.roku.com/contactus and our team will gladly assist you with this matter.

Regards,
Mary

 

 

 

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