Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
helpme77
Level 7

disney plus wants update to work

I cant access Disney plus and a few other apps because it says the apps need an update, but the roku says all updates are current, Does any one have any experience with this problem?

0 Kudos
4 REPLIES 4\
StreamerUser
Level 20

Re: disney plus wants update to work

1) You didnt mention your Roku model # or firmware version:  Settings/System/About

2) You didnt mention your Disney+ app version: highlight Disney+ and press Options (*)

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: disney plus wants update to work

@helpme77

Thanks for the post.

Can you please clarify when you state that the Roku says all updates are current? Does that refer to the channels themselves are updated, or the OS is up to date?

Please note that these are two different things and require separate updates respectively.

Keep us posted and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
helpme77
Level 7

Re: disney plus wants update to work

the os on the roku tv is what i assume has been updated. is there a way to update just the channels. thanks for the response

0 Kudos
StreamerUser
Level 20

Re: disney plus wants update to work

@helpme77 

If you want more useful help, provide the previously requested system information (model #, firmware version, app version).

The auto-updater updates all software (firmware/middleware/apps/etc) - you cant filter the types of updates it checks for or downloads.

You can manually check for an individual app update:  Highlight the app/Options/Check for updates

0 Kudos