Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

discontinued service

Why am I paying for channels you have turned off, because my password is invalid you have charged me for a year a channel I can not get in to and now you have turned off another channel. But you still charge you are a corrupt company.

0 Kudos
2 Replies
Level 19

Re: discontinued service

The lesson here is: subscribe via the channel's web page, not through your Roku account.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos
Roku Employee
Roku Employee

Re: discontinued service

@Mug 

Thanks for the inquiry.

If you are having issues authenticating a channel, you'll want to contact the channel support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. They will be able to assist you further.

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos