Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

discontinued service

Why am I paying for channels you have turned off, because my password is invalid you have charged me for a year a channel I can not get in to and now you have turned off another channel. But you still charge you are a corrupt company.

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Level 16

Re: discontinued service

The lesson here is: subscribe via the channel's web page, not through your Roku account.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
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Roku Employee
Roku Employee

Re: discontinued service

@Mug 

Thanks for the inquiry.

If you are having issues authenticating a channel, you'll want to contact the channel support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. They will be able to assist you further.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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