Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

cloud dvr no longer working

I have 3 roku sticks and 1 roku tv and the spectrum app has always worked with occaisional buffering. I pay extra for the cloud dvr and that has recently quit working. The dvr works fine when I  access it from my android phone or tablet but none of the roku equipment will play any of my saved recordings. I get an error code. I have logged out of spectrum  and back in, reset modem, etc., but cannot delete and reinstall the spectrum app because of the contract dispute with spectrum and roku. Any ideas?

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Level 18

Re: cloud dvr no longer working

If you DVR contract is with Spectrum its between you and them.

Spectrum is the one provider that doesnt want to play nice.

---A problem clearly stated is a problem half solved---.
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Level 7

Re: cloud dvr no longer working

So can you no longer access the spectrum cloud dvr through Roku?


it was working last night 6/9 but not working this morning 6/10??  What happened over night?

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Roku Employee
Roku Employee

Re: cloud dvr no longer working


Thanks for the inquiry.

For more information about a channel's features and functionality, you'll want to contact the channel provider's support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 



Danny R.
Roku Forum Moderator
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