Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
whomeqqqq
Level 9

channel restarts itself and continues normally which makes the next show start be missed

just noticed this for a second time

once before i was sure but it may have happened other times when i was not watching the show closely

 

channel restarts itself and continues normally which makes the next show start be missed

this time i noticed it and  was waiting for the next show which I had wanted to start but  it did not

So I had to reboot tv and restart roku from home page to get to the channel without the end of the previous show blocking the start of the new one.   by the time i did that I had missed ten minutes of what I had wanted to see.

So what is causing roku to decide on its own to start repeating the previous show from earlier ?

Is there a way I can replay the current show from x minutes earlier if I missed some due to an interruption like a phone call?

0 Kudos
4 REPLIES 4\
whomeqqqq
Level 9

Re: channel restarts itself and continues normally which makes the next show start be missed

ps

it does not restart from the beginning but from several minutes earlier

 

ps

it does not restart from the beginning but from several minutes earlier

 

ps

it does not restart from the beginning but from several minutes earlier

0 Kudos
RokuKariza-D
Roku Employee
Roku Employee

Re: channel restarts itself and continues normally which makes the next show start be missed

Hello @whomeqqqq

Thanks for reaching out here in the Community.

Does the issue only occur on a specific channel or across other channels installed on your Roku device? Do you receive an error code or message? 

If the problem only happens on one channel, removing then re-installing it may help. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings System System restart > Restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Please keep us posted!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
whomeqqqq
Level 9

Re: channel restarts itself and continues normally which makes the next show start be missed

I recall it twice in the past.  I may have missed some.

It happened on the same channel but that is the one I usually watch.

It happens at random.  Does happen very often. Goes away if I switch channels then come back.

AFAIK I was not using the remote but just had roku playing fox from directtvstream playing and remote was on the table.

No error codes or messages.  Just starts showing something I recall having seen earlier.

Is there some way to make it do things like that from some combo of buttons on the remote?  I can see where at times it could be useful but only if I told it to do that replay. 

I have tried the replay button and got it to repeat a few seconds.  

What happened in the OP was several minutes. 

I am suspecting some latent bug that had some odd combination of events which cause it to happen.

And not the type of bug one would normally try to look for when testing code.  And I have had odder bugs back when I was a code tester long long ago.

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: channel restarts itself and continues normally which makes the next show start be missed

@whomeqqqq

Thanks for the post.

Should you see the issue happen again, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos