Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

channel not playing on tv

Starz and Epix channel will come on but when you pick something to watch and push play nothing happens but you can click on live tv on the Epix channel and that will play and I can log on and watch both channels on the laptop don't get it

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1 REPLY 1\
Community Streaming Expert

Re: channel not playing on tv


Assuming you're using the apps for those services, and have subscribed directly to the services rather than through Roku Pay, what you're experiencing is unusual. Try removing the apps, rebooting the Roku, then reinstalling the apps. In that order.

Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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