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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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djjd9199
Level 7

channel not loading

The Historical New Testament Bible audio Books will not load!!! Is Roku one of those anti Christian services??? If so I will have to stop using thier device!!!!! Thats anti American freedom of religion!!!!

 

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6 Replies
boogernose
Level 18

Re: channel not loading

Obviously the devil is preventing the Channel from loading.

---A problem clearly stated is a problem half solved---.
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RokuDanny-R
Roku Employee
Roku Employee

Re: channel not loading

@djjd9199 

Thanks for letting us know about the issue that you are experiencing.

What channel are you trying to load this content from? 

Are you experiencing this issue only on this channel? It's possible there may be an issue within the channel itself that the service provider will need to investigate.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the  channel back once more. Does this clear up the issue you are seeing?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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RonaldW
Level 7

Re: channel not loading

I removed both channels and loaded again but when I click on the channel it will not play the audio when you click on the Bible chapters.

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Jesustruelight
Level 7

Re: channel not loading

Danny, no your solition fidnt work, but thanks.

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JStoner777
Level 7

Re: channel not loading

Danny - having the same issue with both the Bible.is & The Streaming Bible apps. The Bible.is app just immediately loops back to the home page. The Streaming Bible says "Retrieving" but never actually opens. Disconcerting that this is happening with multiple Christian apps!

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RokuMary-F
Roku Employee
Roku Employee

Re: channel not loading

Hi @JStoner777,

Thanks for the post. 

What troubleshooting steps have you taken so far to try to resolve the issue? Have you tried removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.

Thanks,

Mary

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