Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

changing cable providers

We switched cable providers and I need to know how to make sure Roku knows that so I can access different channels.  I have tried suggested solutions and nothing has worked.  Need to know how to "tell" my Roku we are with a different provider.

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6 Replies
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Roku Employee
Roku Employee

Re: changing cable providers

@Mic1 

Thanks for the inquiry.

To clarify, your Roku device doesn't need to know what cable provider you are using, but rather the channels you use and are authenticated by your cable provider need to be updated.

For channels that are authenticated by your cable provider, we would recommend removing them from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channels back once more. One the channels have been added, login to the channels using your new cable provider to login, and you should be all set to go.

If you need further assistance with this, please feel free to let us know and we will be able to assist you.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: changing cable providers

I have tried all of that but I get a thing saying that I am not subscribed to that channel. I can watch it on my cable box though. Any suggestions? I have done a factory reset as well.

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Level 7

Re: changing cable providers

It doesn’t work! 

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Level 7

Re: changing cable providers

Any idea what does?

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Level 7

Re: changing cable providers

I am about to switch from a cable provider (Directv) to online (youtube). How will I reset my rook to recognize the new channels?

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Roku Employee
Roku Employee

Re: changing cable providers

@MarcyM1 

Thanks for the inquiry.

The only changes that you will need to make on your Roku device are for any channels authenticated through your cable provider. You will need to use your new cable provider information to sign into those channels.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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