Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RokuShawnS
Level 10

Re: cbs all access not loading video

Thanks guys and gals.  I'll get a bug filed tonight.
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
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mia8788
Level 7

Re: cbs all access not loading video

The app is still acting uo and is very buggy, closes out automatically, certain shows won't show up. I thought this was supposed to be fixed by now, its been a week after all. 
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Albert71292
Level 7

Re: cbs all access not loading video

CBS All Access has been working fine for me on both the livingroom Roku 3 and bedroom Roku 2. Don't care for the way they are shrinking closing credits now though. Have to select them to enlarge. Annoyed me when Netflix started that also. Guess all services are trying to annoy me with the shrinking credits thing.
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Rassy1
Level 7

Re: cbs all access not loading video

I have three Roku's.  The updates seemed to have fixed the two newer ones but it did not fix the older one.  The information for the older Roku is:
Model                     3100X
Serial number       13C27N057979
Software version    version 7.5.0  build 4099-02
Uptime                   25 minutes
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1Chocolatier
Level 7

Re: cbs all access not loading video

I've been having the same issue since CBS updated the app. The opening commercial loads, the show runs for about 1-2 minutes, the Roku reboots, and I end up at the home screen all over again. 
Model:  3050X - Roku 2 XD
Serial:  12C25A006996
Software:  7.7.0 build 4135-02
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forthprgrmr
Level 7

Re: cbs all access not loading video

Same problem.  Roku 2 XD. CBS only - the other channels I have seemed to have been cleaned up.
CBS Live stream works, but videos play for 1-2 minutes and then crash the Roku box.
iPad app works okay, but I want the videos on my TV.
Frustrating as I wanted to watch both episodes of the new Star Trek and had to watch the 2nd on the (tiny) iPad. 
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RokuShawnS
Level 10

Re: cbs all access not loading video

Thank you for checking in and for bringing this to our attention. We are aware of the issue with CBS All Access. We are currently working with the content publisher to address the issue.
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
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Re: cbs all access not loading video

has there been a fix yet ?
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Catherine88
Level 7

Re: cbs all access not loading video

Pretty suddenly I could no longer access the CBS All access channel and Hulu.  CBS doesn't load and Hulu gives me a Gateway error.  I have tried all the usual-uninstall and re-install the channel, unplugging the Roku, checking the Internet speed.  No customer support has worked...not Hulu (spent a lot of time)  CBS All Access and not Roku.  I have a Premiere 4620S  Software 8.0.1 build 4042.  YT002J228748  

It seems to be a communication problem between Roku and the apps because I get different messages and have different issues each time but it involves the network, gateway or some interface.. BTW, both apps stopped working at the same time about a week and a half ago.  
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TracyJ
Level 7

Re: cbs all access not loading video

My app starts to launch and before the circle completes I am back at the home screen. I tried to delete the app, but it is not an option. Please help. It worked just fine yesterday. I watch CBS This Morning every day. No problems until today.
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