Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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j3ssums
Level 7

can you please make an F1 tv pro channel for canada

the states have one... shouldnt be too hard to make it available in canada too. #formula1 #F1TVPRO 

7 Replies
DBDukes
Level 15

Re: can you please make an F1 tv pro channel for canada

In general, Roku doesn't make the apps. The services, in this case F1 TV Pro, would be the ones to create an app. They'd also need to get the proper in-country clearances to stream. 

Usually, when there's an app in one country, but not another, it's a rights issue.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
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jiri_hruska
Level 7

Re: can you please make an F1 tv pro channel for canada

F1 TV Pro is now available to subscribers all around the world, so I don't see any rights issues here. I am missing F1 TV app also in the Roku channel in Czech republic. Could you please make it available Roku?

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DBDukes
Level 15

Re: can you please make an F1 tv pro channel for canada


@jiri_hruska wrote:

F1 TV Pro is now available to subscribers all around the world, so I don't see any rights issues here. I am missing F1 TV app also in the Roku channel in Czech republic. Could you please make it available Roku?


You see my previous reply to @j3ssums where I said that Roku doesn't make the apps and you should contact the service instead? What I meant by that was: Roku doesn't make the apps and you should contact the service instead.

DBDukes
http://www.dbdukes.com/
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jiri_hruska
Level 7

Re: can you please make an F1 tv pro channel for canada

I saw you reply, I contacted Formula1 TV support and they told me this is Roku's thing

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DBDukes
Level 15

Re: can you please make an F1 tv pro channel for canada


@jiri_hruska wrote:

I saw you reply, I contacted Formula1 TV support and they told me this is Roku's thing


Maybe you'll believe your own eyes. There is an F1 TV Pro app for Roku that's available in the US. Can we agree on that?

Here's the link to it: https://channelstore.roku.com/details/4af8eceac36ccd8b432a2d37712dde90/f1-tv

See where it says "Developed by Formula One Digital Media Limited"? What that means is the app was developed by Formula One Digital Media Limited. They wrote the app. Which is what we said earlier.

The people that write the apps (this is true for all that develop Roku apps) also choose what devices are supported, as well as -- and this is important -- where the app works. The app developer determines where the app is supported. 

Now, you can choose to believe what that person told you, or you can choose to believe what you can see with your own eyes.

Regardless of whichever choice you make, it's not Roku that does the app, or chooses where the app works. It's the app developer.

DBDukes
http://www.dbdukes.com/
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RokuMary-F
Roku Employee
Roku Employee

Re: can you please make an F1 tv pro channel for canada

Hi @jiri_hruska,

We appreciate your post.

Channels are developed by each service provider themselves. You'll want to contact F1 TV support to see if they have any plans to develop and offer a channel for their service on the Roku platform. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,

Mary

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jiri_hruska
Level 7

Re: can you please make an F1 tv pro channel for canada

Hello Mary,

thank you for you answer. I copypasted your info to the communication with F1 TV, they forwarded it to the other layer of support which confirmed, what you wrote

---------------------------------------------------------------------------

Hi Jiri,

Thanks for your reply!

We have plans to release the F1 TV App for Roku in other countries too, but at the moment we don't have any officially information regarding the release date.
We advise you to check our FAQ for further updates:
https://support.f1.tv/s/article/What-devices-can-I-use-to-watch-F1-TV-and-Living-Timing?language=en_...

If there is anything else I can do for you don't hesitate to contact us.

I wish you a great day!

From the Pit, 

Alex 
F1 Team 

 

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