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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Ricki
Level 7
‎07-06-2020 07:38 AM

can you connect to comcast x1 platform with roku sticks and or tcl tv's

I am having problems connecting and using the Xfinity X1 platform app that is offered by Roku.  Can someone help me trouble shoot this?

 

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andyross
Level 15
‎07-06-2020 09:12 AM

Re: can you connect to comcast x1 platform with roku sticks and or tcl tv's

What kind of problems? The Roku must be connected to your home Internet, and you must have Comcast Internet (I think.) Your modem/gateway must be properly associated with your account and video account. Sometimes, they get out of sync and it thinks you are not authorized.

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Ricki
Level 7
‎07-06-2020 09:56 AM

Re: can you connect to comcast x1 platform with roku sticks and or tcl tv's

Thank you.  I have suggested this to Comcast.  They insist that is not the case.  How do I get them to do what you are suggesting.  They “say” they are programming a work around - which means this may be a bigger issue (if true).  I also am getting the same error code when using the stick. 

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