Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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lankysam
Level 7

can't play 5.1 channels on Plex (but can on other channels)

I have been successfully playing 5.1 channels with Plex on my Roku (2019 Ultra) without issue, but I can now stream only 2 channels.  I have checked Roku and Plex settings, switched HDMI cables, uninstalled and reinstalled Plex, and confirmed the problem with several movies.  These movies do have a 5.1 channel track, as confirmed by Stream settings as well as by playing the movie(s) with VLC on my Mac (which is also connected to my A/V receiver).  I can get 5.1 channels on the Netflix channel.  Suggestions?  Thank you.

P.S. I have confirmed the problem with Dolby, DTS, and DTS-HD

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battlecat
Level 7

Re: can't play 5.1 channels on Plex (but can on other channels)

I have the same issue, which started in November 2020.

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Burnsie66
Level 7

Re: can't play 5.1 channels on Plex (but can on other channels)

Im habing this problem with my ROKU Premier. Vudu, Movies Anywhere, hulu,, Netflix, HBO Max and Amazon are not decoding 5.1 signals. But Disney+ does. Any help?

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