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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Bdee
Level 7
‎08-08-2020 06:55 AM

can't add netfix

Got a new 55" TCL Roku tv, I'm located in the USA, when I go and click on the Netflix icon for add a channel that was installed when I loaded the Roku activation into the tv I get the error message "channel install failed". Same with amazon Prime. I've done the factory complete resets a bunch of times with updates including removing the device from my roku account before reinstalling and nothing works. Contacted Netflix as I have an existing account, they said talk to roku. Getting frustrated.
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RokuDanny-R
Roku Employee
Roku Employee
‎08-11-2020 12:15 PM

Re: can't add netfix

@Bdee 

Thanks for the post.

Can you please clarify the issue you are experiencing? Are you currently connected to the internet?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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