Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

can't access live streaming content


I have been streaming with Roku and Spectrum for a long time and it has been Great! However at the end of April I was not able to access the "Live" content for several channels...I do turn off my device every night...I have removed these apps and re-added them, used my cable provider sign in info, but still not able to access the live content...can you please check if there was an update that has been added in the last 3 maybe 4 weeks to block this access?

0 Kudos
1 Reply
Level 21

Re: can't access live streaming content

Let's start with a couple of questions. What is the Roku player (model number, not name)? What specific channels are giving you a problem? Any error message on the screen? 

When you removed the channels and reinstalled, did you reboot the Roku before reinstalling? If not, the uninstall wasn't complete, so you might try again, making sure you reboot after the removal but before the reinstall. 

Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
0 Kudos