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fdw
Level 7
‎03-09-2021 02:08 PM

britbox fails to load 90% of time in US

britbox fails to load most of the time, works fine on PC. Seems to have been this way for some time. Needs to be fixed or removed.

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RokuMary-F
Roku Employee
Roku Employee
‎03-09-2021 02:15 PM

Re: britbox fails to load 90% of time in US

Hi @fdw,

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.
Thanks,

Mary

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