Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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famdied
Level 7

the speech on movies, Disney plus, is so quiet I can't hear it but the background music is very loud

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RokuDanny-R
Roku Employee
Roku Employee

Re: audio

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@famdied

Thanks for the post.

For more information about that channel's content, you'll want to contact Disney+ support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Disney+ support here: https://help.disneyplus.com/csp
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: audio

Jump to solution

@famdied

Thanks for the post.

For more information about that channel's content, you'll want to contact Disney+ support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Disney+ support here: https://help.disneyplus.com/csp
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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