Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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mwolken
Level 7

april 7th update, now hbo and peacock won't play videos because is drm errors

my player updated today April 7th 2021 and now I'm getting playback errors on hbo and peacock

1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: april 7th update, now hbo and peacock won't play videos because is drm errors

@mwolken

Thanks for the post.

Try removing the channels from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channels back once more. Does this clear up the issue you are seeing?
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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