Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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kmilano
Level 7

apple tv+ videos not available

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My Roku player is saying episode 2 of Defending Jacob is not available, but it is. why can't I view it? 

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RokuDanny-R
Roku Employee
Roku Employee

Re: apple tv+ videos not available

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@kmilano @RkUser119 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact Apple TV+ support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Apple TV+ support here: https://support.apple.com/tv

Thanks,
Danny

Danny R.
Roku Forum Moderator

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BuySomeBitcoin
Level 7

Re: apple tv+ videos not available

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THIS IS MY FIX - I logged into my Apple TV+ account online (https://www.apple.com/apple-tv-plus/) and started to watch a video (for just a few seconds) that was not playing on my Roku App. Then I switched back to my Roku app on my TV, and it played. Fixed; done. Also, I have an Apple TV device in another room. I played a video (for just a few seconds), then switched back to my Roku app on my other TV, and it played. Nothing else worked for me that I read here.

Now, that said, I think it's fair to conclude this is a problem with Apple and their Apple TV app. Just my opinion.

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RkUser119
Level 7

Apple TV App - Video Unavailable

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I’ve had Apple TV+ for a few months now. All of a sudden, I can’t watch anything longer than a trailer on it. I have the Roku Ultra device. I can play things on my phone and on my iPad, but not on my TV through my Ultra device. Whenever I try, it says, “Video Unavailable”. I’ve tried removing the app and re-adding it, and I’ve tried rebooting my Roku device. Nothing. This has been happening now for 3 days. 

RokuDanny-R
Roku Employee
Roku Employee

Re: apple tv+ videos not available

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@kmilano @RkUser119 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact Apple TV+ support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Apple TV+ support here: https://support.apple.com/tv

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Techrules
Level 8

Re: Apple TV App - Video Unavailable

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Hi,

I had this same issue and was able to resolve by turning off auto detect video on the Roku settings.

I changed my setting from 4k HDR 60hz to 4k 60hz. I was able to play all videos after this change 

MichaelJohnScot
Level 8

Re: Apple TV App - Video Unavailable

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That worked! Thanks.

MichaelJohnScot
Level 8

Re: apple tv+ videos not available

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I had the same problem.  It would load fine on my bedroom TV but wouldn't load beyond Channel One on my main TV unless I logged in with my Apple Password, and purchased another subscription.  I can only assume you have to pay for each TV.  I'm using the latest ROKU.

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MichaelJohnScot
Level 8

Re: apple tv+ videos not available

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P.S. I meant beyond the Pilot, Episode One. 

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Zzyzx
Level 7

Re: Apple TV App - Video Unavailable

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That did the trick for me. Thanks!

CB20
Level 7

Re: Apple TV App - Video Unavailable

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Hi, where did you change the seetings?

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Techrules
Level 8

Re: Apple TV App - Video Unavailable

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On your Roku you have to change your display settings