Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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kdwoolfe
Level 7

Re: apple tv+ videos not available

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I have a 1080p TV and my four Roku devices are all Streaming stick + (3810X). Two of my Roku sticks worked and two didn't. Same problem - Some Apple TV programs didn't work intermittently, particularly The Morning Show and sometimes Mythic Quest.

I'm not sure if this is a solution or just a temporary fix or random luck one time.

I tried both of the Roku setting changes suggested here by others (display and audio). I set the Roku display setting to my TV's native resolution (1080p), I then set the audio to Stereo (it was Auto Detect). I tested the Morning Show and it still had "video not available." I then did a hard Roku reset (which I had done before all of this) and it now seems to work reliably (for today).

I did this same procedure with my second "bad" Roku stick and it also now works. I wouldn't bet that this combination is a cure (it could have been just the reset of the Roku) but....I'll report back if things change.

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asn410
Level 7

Re: apple tv+ videos not available

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Thank you. Worked for me also.

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KBDixon
Level 7

Re: apple tv+ videos not available

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Holy cow!! That works!!!

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kdwoolfe
Level 7

Re: apple tv+ videos not available

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I accidentally did a factory reset on my Roku and the Apple TV "video no available" problem returned. So I did the same procedure setting video and audio manually as I previously described and it fixed the problem again so I think this is a real fix (if it can be called a fix).

Escapen
Level 7

Re: apple tv+ videos not available

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OMG!!!! It’s working using this dolby selection. Go figure. 🤷🏻‍♀️ Thanks!!!!

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smokininkman
Level 7

Re: apple tv+ videos not available

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I recieved an offer for free Apple TV+ for a year. Installed the app. Registered an account. THe main page comes up, but when I click on any movie or show, it says "problem with internet connection."

There IS no prob;em with the connection. I have hulu+TV and netflix and all work fine.

Contacted Apple, and they say the problem lies with Roku.

help!

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DBDukes
Community Streaming Expert

Re: apple tv+ videos not available

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@smokininkman 

First, rule out issues with the app download or data. Clear it out this way. First, log out of the app if you can. Then:

  1. Remove the app
  2. Reboot the Roku
  3. Reinstall the app

All three steps in that order. Does that clear it up?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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SheriDL
Level 8

Re: apple tv+ videos not available

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exactly...and anyone who doesn't have at least one Apple device (iPhone, iPad, etc.) is S.O.L., because that app wants permission from a verified Apple user

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smokininkman
Level 7

Re: apple tv+ videos not available

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Have done all that to no avail.

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smokininkman
Level 7

Re: apple tv+ videos not available

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I don,t have any apple device, but did set up an apple account.

Are you saying the situation is hopeless?

It makes no sense that it brings up the home page and all the imiges, but nothing will play.

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